Home Delivery – A Problem or a Solution?

With everything available at the click of a button in these modern times, home delivery is something that everybody relies and depends on. It is extremely convenient and useful, since most of us are occupied with work and many other commitments and do not have the time to go to a store. In fact, even if we do have the time, given the option of a product getting delivered to your doorstep, we would obviously choose the latter.

But how reliable and safe are home delivery solutions? How does the customer trust that his/her product will reach their doorstep safe and sound, and will not go astray? How can you be sure that your delivery service is secure?

This issue has arisen due to multiple reasons. Many customers have found their package being left in the verandas or doorsteps when they are not available. Or maybe the delivery boys were just too lazy to ring the doorbell. There have also been instances when the order would be cancelled due to whatsoever reason, or many days late but the customer would not be intimated about it. In either of the cases, the loss is the customers’ and he/she has to pay the price for no fault of theirs. This also poses a threat to women who live alone, since breaking into a house with the front door wide open is not difficult at all.

Hence arises the need of a home delivery security solution, which will not only ensure that the customer receives his/her package in tip-top condition, but also reduces the possibility of impostors, thereby making sure that the customer is also safe. Such security solutions would increase the trust factor of the customers on the company/ organization since they might also allow tracking of the order through GPS enabled smart phones, giving the customer the option to watch their order get delivered in real-time to their homes.

Another important factor is that the customer should also get to choose their delivery person, on the basis of speed and overall ratings. The details of all the delivery guys would ideally already be entered in this system, and will be accessible by consumers who place orders. This system will also provide them with the identity of the person who will be delivering their order, hence improving the overall customer experience, and building the trust factor between the organization and the customer.